Return Policy for Products
Effective Date: October 13, 2025
Applies to: Physical products sold via VIPOnlineMarketPlace
We want you to be completely satisfied with your purchase. If you are not satisfied with a product you purchased from us, we’re here to help.
Eligibility for Return
- Returns must be requested within [7/14/30] days of delivery.
- Items must be unused, in their original condition, and with all original packaging and tags attached.
- Proof of purchase (order number or receipt) is required.
Non-Returnable Items
- Perishable goods (e.g., food, flowers)
- Intimate or sanitary goods
- Downloadable software or digital products
- Gift cards
- Clearance or final sale items (as marked)
Exchange Policy
We only replace items if they are defective or damaged. If you need an exchange, contact us at [support email/contact form].
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved:
- Refunds will be issued to your original method of payment.
- Shipping costs are non-refundable unless the return is due to our error.
Return Shipping
- You are responsible for paying your own shipping costs for returning the item unless it was defective or incorrect.
- We recommend using a trackable shipping service or purchasing shipping insurance.
For return requests, please contact: [support@viponlinemarketplace.com]
Return Policy for Services
Effective Date: October 13, 2025
Applies to: Digital or in-person services purchased via VIPOnlineMarketPlace
Our goal is to ensure your satisfaction with every service purchased. Due to the nature of services, our return policy differs from product purchases.
Refund Request Window
- Refund requests must be submitted within [3/7/14] days of purchase or before the service has been rendered, whichever comes first.
- For multi-session or subscription services, partial refunds may be offered depending on the service completion status.
Non-Refundable Services
- Services that have already been fully rendered or used
- Customized or personalized services once preparation work has begun
- Digital services delivered instantly (e.g., consultations, digital audits)
Dispute Resolution
If you’re dissatisfied with the quality of a service, we encourage you to contact us first so we can work to resolve your concerns before issuing any refund or credit.
Refunds
- If your refund is approved, it will be issued back to your original payment method within [5–10] business days.
- VIPOnlineMarketPlace reserves the right to deny refunds for services deemed fulfilled or used.
Contact our support team at [support@viponlinemarketplace.com] to start a refund or dispute request.
