Shipping Policy
Effective Date: October 13, 2025
Applies to: Orders placed through VIPOnlineMarketPlace
We aim to deliver your orders as quickly and safely as possible. Please read the details below to understand how we process and ship orders.
Order Processing
- Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation.
- You will receive a confirmation email once your order has been processed and shipped.
Shipping Locations
- Domestic (Vietnam) and selected international locations.
For questions about availability in your country, please contact our support team.
Estimated Delivery Time
Location | Standard Shipping | Express Shipping
Vietnam | 2–5 business days | 1–2 business days
Southeast Asia | 5–10 business days | 2–4 business days
International | 7–21 business days | 3–7 business days
Note: Delivery time may vary due to customs delays, weather, or other unforeseen factors.
Shipping Fees
Shipping fees are calculated at checkout based on:
- Destination
- Weight and dimensions of your order
- Shipping method selected
Free shipping may be available for select products or promotions (as stated on the product page).
Tracking Your Order
Once your order is shipped, you will receive a tracking number via email or SMS. You can track your shipment via:
- Our website tracking page
- The courier’s official website
Damaged or Lost Packages
If your package arrives damaged or does not arrive at all:
- Contact us within 7 days of the expected delivery date.
- We will investigate with the carrier and offer a resolution (replacement, refund, or credit) as appropriate.
Incorrect Shipping Info
Please ensure your shipping address is accurate. We are not responsible for:
- Delays or losses due to incorrect or incomplete addresses
- Additional fees for reshipping
Questions?
For shipping inquiries, email us at [support@viponlinemarketplace.com]
